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Customer support is a service that can either make or break your company. Provide it well with consistency, and your customers are more likely to reward you with their loyalty. Slack off in this department, and your reputation could be damaged beyond the point of repair. Being able to deliver a quality service is dependent on a number of factors, and your underlying support system is one of the most important of all.

The Camera Agent Solution

If your support staff is bombarded with phone calls and emails, then Camera Agent has a solution just for you. Our hosted help desk application is completely web-based and fully managed, meaning you are not required to buy, install or update any complex software, as we handle the technical challenges behind the scene. This system is equipped with all the tools you need to provide solid customer support and maintain a high level of satisfaction.

Camera Agent has partnered with SupportPal which is a comprehensive helpdesk solution that helps you manage tickets and email, reduce clutter and automate tedious tasks, allowing you to get on with customer support.

Following are some of the benefits that come along with the application:

  • Stability – A helpdesk system is bound to fail without a stable platform to support it. Our platform has been tried and tested to support companies with high-volume websites and large amounts of customers.
  • Flexibility – The flexibility of our help desk application allows us to support needs that range from incredibly simple to extremely complex. Whether you have a single website or 20, you are guaranteed a flexible system that frees up valuable time that can be spent focusing on the core operational aspects of your business.
  • Security – Your hosted helpdesk application is stored in our secure data center on the best breed of server hardware. Coupled with a world-class network, this facility provides an infrastructure that allows for superior performance and availability.

Easy Set Up

The Camera Agent hosted help desk application is both easy to set up and use. A built-in wizard guides you through the configuration process, while a comprehensive interface provides convenient access to all the available features. From set up to configuration, your solution can literally be up and running in a matter of minutes.

Support You Can Count On

Our goal is to help you provide your customers with better support, and that would not be possible without providing it from our end. If you ever have any questions or comments, feel free to reach out to one of our knowledgeable support agents at any time. There is always room for improvement, and with your feedback, we can continually provide you with the best service possible.

You can also contact SupportPal directly for support for general support and troubleshooting.

Take a look at Hosted HelpDesk’s features:

  • Ticket support and e-mail management – Download e-mail from multiple sources, manage tickets, enforce SLAs and organize your workflow.
  • Live chat, visitor engagement and visitor monitoring – Monitor, engage and interact with your visitors in real-time. Approach customers before customers approach you.
  • Self help resources – Let your users help themselves. Manage multiple knowledgebases, publish guided troubleshooters and more.
  • Content publishing – Publish news articles to your support desk, RSS and an e-mail list. Manage a file download repository.
  • Teamworking and task management – Public and private task, appointment and contact management help keep your team organized.

Additional Information

  • https://www.supportpal.com

What can I customize and what are the restrictions?

You can customize the look and feel of your support desk front-end. You are also able to include additional images and logos.

Hosted HelpDesk Pricing

  • Up to 10 Staff ($69.95 per month)
  • Up to 20 Staff ($119.95 per month)
  • Up to 30 Staff ($159.95 per month)
  • Up to 40 Staff ($209.95 per month)
  • Up to 50 Staff ($259.95 per month)

Th Hosted HelDesk Service Includes:

  • Hosted in the CyberLynk Cloud
  • Secure, reliable, total peace-of-mind
  • Pay-as-you-go monthly subscription
  • Instant set up – be up and running in 2-3 Hours
  • We will take care of the installation and hosting of your support desk
  • Upgrades Included
  • Hosted on a reliable, internationally peered network
  • Completely customizable and brandable
  • Support directly from https://www.supportpal.com (software manufacture)
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